December 08, I bought my wife a ipod Touch.

So about a 3 weeks back the button became stuck, a friend of my wifes said take it to the apple store and they will fix it. I am typically sceptical of things such as this. But figured that at 5pm on a Friday we would just swing by the apple store and see what happened. (its an hour and a half from my place)

We walk in and the place is hopping, without out an appointment we had to wait 30 min. We utilized our time playing with all the new toys they have available.

Finally its our turn, guy walks up says what seems to be the problem.

My wife says " The button its depressed"

Apple man " Lets see if we can cheer it up"

Me big fuggun smile (Its the little things)

He comes back with the touch 5 min later, says its 286 days out of warrenty. So you have a couple options, we can ecycle it and give you 10% off anything in the store.

(Wife and I exchange looks)

I ask what the other option is , he says we can order you a new one and exchange this one for the new one.

(Its 286 days out of warrenty)

I have shared my story with a couple of other people, and it would seem that great customer servie is a way of life with Apple Inc.