MSA - Thanks for participating in this discussion. It helps to know you’re listening.

The concern is not that issues are not getting resolved. They are. The concern is that LamiGlas has changed their policies recently, and those policies are different than what we’re accustomed to. It’s difficult to reconcile that you’re no longer servicing LamiGlas rods from years past.

For example, I have more Certified Pro rods than I care to count. But the last time I tried to get service, I was told that you’re no longer servicing rods you no longer make. Including Certified Pro. The only thing they could do is offer me a discount on a new rod, of similar model and style. So, yes, this issue was resolved. But it did not meet my expectations, primarily because I now own a lot of rods with a LamiGlas label but will no longer be serviced by LamiGlas.

It’s sorta like taking your trusty Chevy pick-up truck to the Chevy dealer to fix a flat tire, only to be told they no longer service Chevy trucks, but they’ll be happy to sell me a new one…..

I'm sure you see the concern and understand the frustration.

But if what I have written is incorrect, please set the record straight.