Thats how you vote, with your money! It's the only recourse we have, since most retail management cares very little about the customer these days. I had a similar situation at Costco a couple years ago. I had $1200.00 worth of outdoor furniture on a cart headed for the checkout when I realized I forgot the umbrella. I tried to go back but at 8:30pm they had already closed the row that had umbrellas. I went to the checkout and asked for the manager. I asked him if he wanted to lose a $1200.00 sale for a one minute walk. He declined. I walked. I vow never to walk through their doors again. You want my money, you got to earn it and show me some respect. Period.