I don’t make it up to Ted’s that often but the times I have been up there, I was impressed with their inventory. I don’t know the people who work there but they were helpful and polite. A lot of people I know that do shop at Ted’s love it. I have never heard any one say anything negative about the place.

I understand customer service is important but at the same time people can have bad days. It seems that some of the employees are already apologizing to you for your experience in Ted’s. I would give them another chance and see what happens.

Sometimes people can be jerks (not referring to you Steelhead 101) and think they can do or say anything just because they are the customer. The customers not always right.

I do enjoy shopping on the internet, but after seeing my favorite shop go, it’s hard to find another one that can replace it.
I believe in keeping the money local more then ever, especially when having to deal with service, I don’t want to talk to some one on the phone from India who has no idea on the product I have other then the forum they are reading off.