Been following this thread with some interest...time to put in my 2 centavos worth.

The #1 trait needed for anyone to work in retail sales is being personable...just an inborn like of people. Product knowledge is secondary to this, IMO. A pleasant demeanor and a genuine personality come first in my 25 yrs. experience in sales. The rest will follow.

Having a good attitude is not always possible...there are many factors we all have in our lives that can affect how we appear to other people...even if we try to hide those issues...they can still affect mood and attitude.

OK, so the guy was having a bad day, he was irked about something that was going on...but that does not mean it was personal to you...ie: most likely his bad mood had nothing to do with your purchase. Could be any of a thousand things that effected the way he dealt with you. (although in the long-run that's not really an excuse.)

Granted, you were the customer...but maybe this guy just needed a good word from somebody to brighten his day up..could have been you!

I have never shopped there..too far away, but I know my brother thinks highly of the place and people there.

Give them another shot, but don't go in with a chip-on-your-shoulder. People are people and we all have bad days.

Mike B