My $.02 on the subject....

Last night I was called at 7PM at home from a customer. They started yelling and hollaring at me, telling me how I screwed up and forgot part of their order. After they finished, I calmly reminded them that we had gone over this already, and how part of their order wouldn't be in for another week. They quickly apologized.

Moving along, they asked if they could add more to their order, and if possible, get it LAST NIGHT. I live in Enumclaw, the warehouse is in Auburn, and the customer is in Redmond (guess who). Typically, orders aren't delivered for around a week after they are placed. I told them I'd call them from the warehouse to see what we had in 30 minutes.

Well, we had plenty of what they needed (for the most part), and it turned out to be about $1200 more to add to the order.... which really isn't to much in the industry. When I got there at about 11PM, they handed me a case of beer as a token of their appreciation.

After I had helped them take the product up to their lab, they told me that because of this incident, they planned to use us for the next 149 labs they needed to supply.... Which is quite an order, and will definitely keep us busy.

What I mean by all this, was I had to leave my house at 7PM for work and spend the next 5 hours dealing with all this... I didn't get home until MIDNIGHT! This is a 8-5 job, weekdays only.

The guys at this store couldn't even SMILE or say "HAVE A NICE DAY" to their customer?? Their ENTIRE job is RIGHT THERE at the store. It opens and closes at a set time. What do they have to whine about? A buck or two lost on a license? If nothing else, keep the guy happy so he doesn't get on the internet and start raging about how lousy you are!

Respect isn't deserved, it is EARNED.

Curtis