I have had good customer service from the gentleman that runs Fish Country on Hwy 12 heading toward the Cowlitz. He took the time to help me when I was first learning to fish. I made it a point to always stop and buy something from his business. I got taken for a ride by the rudest fishing guide on the Olympic Pen a few years ago before I learned the real deal (sure, river's in, fishing are running). It was amazing anyone was that rude and disrespectful--- I understand there are days when you get skunked, but being the biggest a hole doesn't help a bad day.