This is a general statement and not aimed at Ted's:

IMO, when you are running a business, you have to decide what things/services you will and will not do. Once those decisions have been made, you do ALL the things you previously decided you would do with a smile on your face -- NEVER begrudgeingly.

For example, O/E openly admits that selling licenses is more trouble than it is worth - so they don't do it.
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